Last Updated: June 8, 2026

Privacy Policy

At Galaxy Heaven, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you visit our website, place an order, or contact us, we may collect:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information
• Order details

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Send order updates and tracking information
• Improve our products and services
• Prevent fraud and unauthorized transactions

Sharing Information

We do not sell your personal information. We may share information with trusted third-party providers such as Shopify, payment processors, and shipping companies to operate our store and fulfill orders.

Data Security

We take reasonable steps to protect your personal information. However, no method of online transmission or storage is completely secure.

Contact

For privacy-related questions, contact us at:
Email: support@galaxyheaven.com

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Return & Refund Policy

Returns

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must be unused, in their original condition, and in their original packaging.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

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Shipping Policy

Processing Time

Orders are processed within 1–3 business days.

Shipping Time

Estimated delivery time is 7–15 business days depending on destination and shipping conditions.

Tracking

Customers will receive a tracking number via email once the order has shipped.

Please note that shipping delays caused by carriers, customs, weather, or holidays are beyond our control.

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Terms of Service

By using the Galaxy Heaven website, you agree to these terms.

Products

We strive to provide accurate product descriptions and images. Minor differences may occur.

Pricing

Prices may change without notice.

Orders

We reserve the right to refuse or cancel orders due to suspected fraud, incorrect pricing, or inventory issues.

Limitation of Liability

Galaxy Heaven is not responsible for indirect, incidental, or consequential damages resulting from the use of our products or website.

Changes

We may update these policies at any time. Continued use of our website indicates acceptance of any updates.

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Contact Information

Galaxy Heaven
Email: support@galaxyheaven.com

Thank you for shopping with Galaxy Heaven.